Refund policy

Returns & Exchanges

M. Carya skincare is handcrafted in small batches using carefully selected ingredients, including cold-pressed oils. Because skincare products are personal-use items, we are unable to accept most returns or exchanges after a product has been opened or used. However, we want you to feel confident ordering from us, and we will review concerns fairly and thoughtfully.

If you have a concern about your order, please email hello@mcarya.com within 14 days of delivery. Include your order number, the name used for the order, and a brief description of the issue. Photos may be requested when they would help us understand what happened. Please do not send a product back before contacting us, as we may provide specific instructions.

Damaged, Incorrect, or Defective Products

If your order arrives damaged, contains an incorrect item, or appears to be defective, contact us within 10 days of delivery. Please include your order number and clear photos of the product, its packaging, and the shipping box, when applicable.

After reviewing the information, we may offer a replacement, store credit, partial refund, or full refund, depending on the circumstances. Replacements are subject to product availability.

Approved refunds will be issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.

Products purchased from another retailer must be returned through that retailer and are subject to its policies. This policy does not limit any rights available under applicable law.